frequently asked questions
1. How do I get my eyes tested with MySpectx?
You can book a home eye test online. A trained optometrist visits your location with professional equipment and checks your vision comfortably at home.
2. Is home eye testing accurate?
Yes. Home eye testing is accurate for most vision needs when conducted by trained professionals using calibrated equipment—similar to what is used in optical stores.
3. Can I use my existing eye prescription?
Yes. If you already have a valid prescription, you can upload it while placing your order.
4. How old can my prescription be?
Prescriptions up to 612 months old are generally accepted. If your prescription is older or your vision has changed, we recommend a fresh eye test.
5. Do you test for computer or mobile-related eye strain?
Yes. The eye test includes checks for screen fatigue, digital eye strain, and work-related vision issues.
Ordering Glasses
6. How do I order glasses from MySpectx?
You can:
- Book a home eye test, or
Upload your prescription Then choose your frames, lenses, and complete checkout online.
7. Can I try frames before buying?
Yes. During home visits, selected frames can be tried so you can check fit and comfort before finalising your order.
8. Do you help choose the right lenses?
Yes. Our team guides you based on your prescription, lifestyle, and usage—whether it’s screen work, driving, reading, or daily wear.
Lenses & Eyewear Options
9. What types of lenses do you offer?
We offer:
- Single vision lenses
- Progressive lenses
- Bifocals
- Blue-light / computer lenses
- Anti-glare and UV-protected lenses
10. Are your lenses genuine?
Yes. We use certified, authentic lenses that meet optical quality and safety standards.
11. Do you offer glasses for kids and seniors?
Yes. We provide eyewear options suitable for children, adults, and seniors, including easy-to-use and comfortable designs.
Delivery & Timelines
12. How long does delivery take?
In select locations, we offer one-day delivery. In other areas, delivery timelines will be clearly shown while placing the order.
13. Why is delivery time different for some orders?
Delivery depends on:
- Lens type (standard vs specialised)
- Prescription complexity
- Location
We always share expected timelines transparently.
14. Do you deliver to my home?
Yes. All orders are delivered directly to your doorstep.
Pricing & Payments
15. Are there any hidden charges?
No. Pricing is transparent and shown clearly before checkout.
16. What payment methods do you accept?
We accept:
- UPI
- Debit / Credit Cards
- Net Banking
- Other available digital payment options
Returns, Adjustments & Support
17. What if my glasses don’t feel comfortable?
If you face fitting or comfort issues, our support team will assist with adjustments or next steps to ensure proper use.
18. Can prescriptions be rechecked if something feels off?
Yes. If needed, we help review the issue and guide you on corrections.
19. How do I contact customer support?
You can reach us through:
- Website support
- Phone or WhatsApp (where available)
Our team assists with orders, delivery, and service queries.
General Service Questions
20. Is MySpectx available in my city?
Availability depends on location. Enter your area on the website to check serviceability for home eye tests and fast delivery.
21. Is MySpectx suitable for elderly customers?
Yes. Home eye testing and doorstep delivery make it especially convenient for senior citizens.
22. Do I need to visit a store at any point?
No. The entire journey—from eye test to delivery—can be completed from home.
23. Why should I choose home services over visiting a store?
Home services save time, avoid travel, and offer personalised attention, especially helpful for busy schedules and families.